Installation
After a signed agreement, Heyday's team conducts a final site evaluation to confirm exact placement, power access, and any structural requirements. Installation, electrical setup, and initial stocking are typically completed within 14–21 days of signing — there is no separate installation fee or charge to the institution at any point in this process.
Maintenance
Restocking frequency is determined by each unit's actual sales data rather than a fixed schedule, so high-traffic locations are visited more often than quiet ones. Every restocking visit also includes cleaning and sanitisation of the unit. Technical maintenance — mechanical, electrical, or payment-terminal issues — is handled by Heyday's operations team at no cost to the institution.
Service Process
Every unit carries a QR code for instant feedback or fault reporting, visible directly on the machine. Reports are routed to Heyday's support team with a standard 2-hour response window. The host institution is never expected to log, triage, or resolve issues with the unit themselves — that responsibility sits entirely with Heyday.
Warranty & Liability
Heyday carries insurance and liability coverage on every deployed unit and its contents. If a unit malfunctions, is damaged, or a product issue arises, the institution bears no financial or liability exposure — that risk sits with Heyday as the owner and operator of the equipment, for the full duration of the partnership.
What We Ask of the Institution
Beyond providing the physical space and reasonable access for installation and ongoing restocking visits, there is nothing further required from the host institution. No staff time, no procurement process, and no budget line.
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